ZaitunaBay: How Beirut's Busiest Waterfront Achieves a 5-Minute Maintenance Response Time
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ZaitunaBay is Beirut's premier waterfront leisure and hospitality destination, located at the Beirut Marina. Home to a diverse mix of restaurants, cafes, retail shops, and activity centers, it welcomes thousands of Lebanese locals and tourists for dining, events, cultural festivals, concerts, and exhibitions — making it one of the most visited and vibrant facility management challenges in Lebanon.
Why They Needed e-maintain
Operating a live, high-traffic public destination means maintenance can never wait — or be visible to guests. ZaitunaBay needed a CMMS-CAFM platform that could handle rapid maintenance requests discreetly, coordinate field teams in real time, and keep a close watch on critical assets around the clock without ever disrupting the guest experience.
Challenges They Faced
- No centralized system to coordinate between maintenance teams and security during live interventions across the waterfront
- Critical assets including generators and water pumps lacked proper monitoring, maintenance scheduling, and follow-up tracking
- Managing and tracking work orders across 89 locations without disrupting visitors or the guest experience was increasingly difficult to control
The Benefits They Got
Seamless team coordination achieved across all areas of the destination — from maintenance and security to retail and F&B.
ZaitunaBay
See how ZaitunaBay achieves a 5-minute maintenance response time across 89 locations with e-maintain's CMMS-CAFM platform — 90% resolution rate and 20% OPEX reduction.
Free demo. No commitment.